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Get In Touch!
Please complete this quick contact form, we'll respond within one business day.
Frequently Asked Questions
Your Questions Answered
How can I get started planning my trip with OmarBravo Travel Co.?
We're currently offering à la carte experiences in CDMX and month long City Manager services. You can get started by purchasing one of our experiences on-line (note the date on the details page when adding to card), fill out the contact form on our website or by sending a WhatsApp message to +52 55 13 065613.
What destinations do you specialize in?
Mexico City (CDMX)! We have several highly rated, personally curated tours on our Experiences page that focus on Mexico City. We also have tours in Merida.
Can you assist with travel arrangements for groups?
Absolutely, complete our contact form online for more info!
Are there any safety measures in place during travel?
Mexico City is considered safe for tourists, and you'll be with lifelong locals on your experiences. Common sense goes a long way. Our tour operators also use all standard safety measures. You should always have your own travel insurance and travel health insurance. Adhering to our safety guidelines and community code of conduct is a must.
What type of support do you offer while we're on our trip?
You'll get dedicated support from our City Manager during your experience. If you also purchased month long Experience & Community support services for a group, the City Manager will be your 'Boots on The Ground' contact during your stay. They also help your group with accommodation management, check-in, and dealing with the apartment owners when/if necessary (accommodation price is separate). The experience description specifies what is included; unless otherwise stated, meals, transportation, accommodation, workspace, and entrance tickets are not included.
How can I modify my travel plans if needed? Can I cancel or get a refund?
Reach out to us via our contact form. Different tours have different cancellation or change policies. Generally speaking all tours will happen rain or shine. If the tour operator cancels we'll try to re-schedule with you. If re-schedule is not possible, we will refund your money via credit or back to the original payment method on file.
You may request refunds up to 7 days before travel or for extenuating circumstances; we will always provide them if we cancel a tour and you cannot attend an alternative date. We do not provide refunds after 7 days before your purchased event, but you may transfer your experience or request a credit for a future experience. Just contact us and we will be happy to work out a solution.